Terms of service.

Your account.

To use LedgerInbox you need to:

• Be at least 18 years old and able to enter a binding contract under US law.
• Provide a real, working email — we use it for sign-in verification codes and billing notices.
• Keep your account credentials and team-member list current.
• Be authorized by your clients to push data to their QuickBooks Online company file. We assume you have this authority when you connect a book; if you don't, you're in breach.

You're responsible for what happens under your account. If you suspect unauthorized use, email support@ledgerinbox.com — we can revoke active sessions inside an hour.

What's acceptable.

Use LedgerInbox for your firm's bookkeeping work. That's the whole acceptable-use policy.

Things you can't do

• Resell, sublicense, or “white-label” LedgerInbox to other firms without our written agreement.
• Use it to launder, hide, or misclassify transactions for fraud, money laundering, or tax evasion.
• Reverse-engineer the AI, scrape the inbox via headless browsers, or build a competing product on top of our API without a written agreement.
• Connect a book you're not legally authorized to access.
• Use LedgerInbox to send unsolicited communications to your clients (the platform doesn't ship that feature, but if you find a workaround — don't).

We monitor for these only when something breaks or a customer reports it; we don't read your books to police you.

Fees & billing.

Pricing is on our homepage. The price you subscribe at is the price you renew at, for as long as you keep that plan and billing period. A new price applies only to new subscriptions, or when you switch plan or billing period yourself.

How billing works

• Core — $40 per location per month, unlimited seats, charged monthly to the card on file. Annual prepay is $32 per location per month, billed yearly at $384.
• Plus — $70 per location per month, unlimited seats, monthly or annually. Annual prepay is $56 per location per month, billed yearly at $672.
• Tax — prices exclude tax. Lemon Squeezy, our merchant of record, adds any sales tax or VAT due where you are at checkout, shows it separately on your receipt, and remits it.
• Free trial — 7 days of full access, no card. The clock starts when your first files land, not when you sign up, so a week you were too busy to use is not a week you lose. At the end the account becomes read-only — your findings stay visible and exportable for 90 days (§6); posting to QuickBooks and signing a period off stop. We will not silently auto-enroll you or charge a card we never took.

Changes to your plan

• Upgrades take effect right away. The prorated difference is charged that day.
• Downgrades take effect right away. The unused part of the current period comes off your next bill.
• Adding a location is prorated and charged that day. Archiving one lowers the bill from the next renewal.
• Cancellations stop renewal at the end of the current period; you keep full access until then. Annual plans can get the unused whole months back, minus a flat $50 processing fee — email billing@ledgerinbox.com before the period ends. Monthly plans run to the end of the paid month. After that day writing stops; reading your books and exporting your data keep working for 90 days, and then the firm is deleted — see §6.

Late or failed payments

If a charge fails, Lemon Squeezy emails you and retries the card up to 4 times. If the last attempt fails we email you, and writing pauses — no accepting, batching, or posting to QuickBooks. Reading every book and exporting your data keep working, and nothing is deleted then. Pay the outstanding invoice and writing resumes immediately. If the account stays unpaid, §6's 90-day rule applies. If you get stuck mid-close, reply to that email and we'll turn writing back on while it gets sorted.

Your data & ours.

This part is short because it matters.

What's yours

You own all data you put into LedgerInbox or that arrives via your connected accounts: bank-line descriptions, vendor mappings, rules, overrides, categorization history, receipts. We hold a non-exclusive, royalty-free license only to operate the service for you — reading, transforming, syncing it where you've told us to. That license expires when you delete your firm.

What's ours

LedgerInbox the application, the brand, the UI, the documentation. You don't get a license to any of that beyond using it as a customer. We do not train or fine-tune any AI model on your data — see what the AI sees.

What we won't do

Service & uptime.

There is no uptime SLA in force. LedgerInbox is not yet serving production traffic, so there is no availability history to commit against and no service credits are offered. We will not publish a target we cannot measure.

What we do commit to now: incidents are posted publicly before they are explained privately, degraded performance is treated as an incident, and post-mortems name the cause — including when the cause is us. Live status, and the systems we will report on: ledgerinbox.com/status.

When LedgerInbox is serving real books and uptime is measured, an SLA and any credit schedule will be published here and announced before it takes effect. Scheduled maintenance will be announced 7 days ahead. Third-party outages we cannot route around (Plaid, Intuit, OpenAI) will always be excluded from any figure we publish.

How this ends.

Either of us can end the relationship.

• You can cancel any time, self-serve, in Settings → Billing. Effective at the end of the paid period. To delete the firm and its data as well, Settings → Danger zone does both.
• We can terminate with 30 days' notice for any reason, with full refund of any prepaid unused time.
• We can suspend immediately for breach of §2 (acceptable use), with notice and a chance to cure if the breach is fixable.

What happens to your data

• You stop paying — your plan ends (you cancel and the paid period runs out, or a payment fails for good), or a free trial ends without a plan. Your firm becomes read-only: reading your books and downloading everything keep working for 90 days from that day. Then the firm and its data are deleted. We email every owner 7 days before; choosing a plan calls it off, and so does Keep my firm, which keeps it read-only for another 90 days.
• We end the agreement — we tell every owner in writing (by email) and you have 30 days to download your data. Then we delete the firm. This is done by us, by hand; nothing in the product ends an agreement on its own.
• You delete the firm yourself in Settings → Danger zone — everything is deleted within 7 days, and any owner can call it off until then. There is nothing left to download afterwards, so download first.

Deleting never touches your QuickBooks Online company or your bank. The full retention table is in Privacy §6.

Warranties.

We make these promises:

• LedgerInbox will substantially conform to its documented behavior.
• We'll pursue SOC 2 certification as our customer base grows. Until then, the controls we actually run are described on our Security page.
• We will not introduce features that work against you (no dark patterns, no surprise upsells, no auto-enroll trials).

Beyond those, the service is provided “as-is.” We do not warrant that suggestions will always be correct (the model is sometimes wrong — that's why every accept is a real keystroke). We do not warrant that third-party services (Intuit, Plaid, your bank) will always be reachable. We do not warrant that LedgerInbox will fit your tax situation — talk to a CPA for that.

Limit of liability.

If something goes wrong and we owe you money, the most we'll ever owe is the total fees you paid us in the 12 months before the claim arose. That cap applies whether the claim is for breach of contract, negligence, IP infringement, or anything else.

Neither side is liable for indirect, incidental, consequential, special, or punitive damages — even if we've been warned about the possibility. Lost profits, lost data after we did our best to keep it, lost goodwill: those aren't on the table.

This cap does not apply to (a) your obligation to pay fees, (b) your indemnification obligations in §2, or (c) gross negligence or willful misconduct by either side.

Law & disputes.

These terms are governed by the laws of the State of Illinois, excluding its conflict-of-laws rules. Any lawsuit must be filed in the state or federal courts of Cook County, Illinois, and both sides consent to personal jurisdiction there.

Before suing, both sides agree to spend 30 days in good-faith negotiation. Email support@ledgerinbox.com; we will respond within 5 business days with a named contact. We don't require binding arbitration; we don't waive class action rights; we don't include any clauses we'd be embarrassed to read out loud.

When this changes.

Material changes are announced 30 days in advance via email to your account contact and in the changelog. Continued use after the effective date is acceptance. If a change shrinks your rights or expands our liability cap, you can cancel within 30 days and get a prorated refund — no questions.